Why is my upgraded subscription not showing?

If you recently upgraded your EssayGrader subscription but the changes are not reflected in your account, try the following troubleshooting steps:

1. Log Out and Log Back In

Sometimes, refreshing your session can resolve the issue. Try logging out of your EssayGrader account and then logging back in to see if your upgraded subscription appears.

2. Verify Your Email Address

Make sure you are signed in with the correct email address associated with your upgraded subscription. If you have multiple accounts, double-check that you’re using the one linked to your purchase.

3. Allow Some Processing Time

Subscription updates may take a few minutes to process. If the upgrade does not appear immediately, wait a short while and try again.

4. Contact Support

If the issue persists, reach out to our support team via chat support or email us at support@essaygrader.ai, and we’ll be happy to assist you.

Updated on: 05/06/2025