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> Use this file to discover available pages before exploring further.
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# Why is my account downgraded and/or without content?

# Why is my account downgraded and/or without content?

The most common cause is signing into EssayGrader with the wrong Google account. When that happens, a brand-new Basic (free) plan is created for that email. If you had a paid plan on your correct account, the new Basic plan will also lack paid features (which features are missing depends on your paid tier).

|| New plans start empty, so you won’t see your existing workspaces, assignments, rubrics, or uploads.

## What happened

* Your content is tied to the **email you used when you created it**.
* Choosing a **different Google profile** at login (e.g., personal instead of school) creates a **separate account** on a new plan.
* Brand new accounts—whether Basic or paid—**start with no content**. Even if your other account was also Basic, the new Basic account will still be empty.

## Fix it quickly

1. **Sign out** of EssayGrader (avatar → **Sign out**).
2. On Google’s account chooser, click **Use another account** and select the **email you normally use** for EssayGrader.
3. **Sign back in**. You should now see your workspaces, assignments, rubrics, and uploads.

*Tip:* If your browser keeps auto-selecting the wrong Google account, open an **Incognito/Private** window and sign in there so you can choose the correct profile.

## Not sure which email is the right one?

* In the ***empty*** account, open **Account Settings** to see which **email** you’re currently signed in with.
* Search your inboxes for **EssayGrader receipts or welcome emails**—the recipient address is the account that has your content.
* If your school gives you **multiple Google identities** (e.g., `name@school.org` and `name@students.school.org`), try each.

## Can you merge or move content between accounts?

||| We can’t automatically merge two separate accounts. If you accidentally created a second account, [contact support](mailto:support@essaygrader.ai). We’ll verify ownership and advise on the safest path to restore access or transfer ownership where possible.

## Prevent this next time

* After logging in, quickly check **Account Settings → Email** to confirm you’re on the right account.
* Use a dedicated **browser profile** for your school/work Google account.
* When clicking **Continue with Google**, make sure the **correct Google email** is selected before proceeding.

## FAQ

**Did EssayGrader delete my data?**  
No. Your data is still attached to your original account. Switching back to the correct Google email restores access.

**Will I be charged twice?**  
No. Creating a new Basic account does **not** start a new paid subscription. Your existing subscription remains on the original email.