Articles on: Frequently Asked Questions (FAQ)

Why is my account downgraded and/or without content?

Why is my sidebar empty and all my work gone?

The most common cause is signing into EssayGrader with the wrong Google account. When that happens, a brand-new Basic (free) plan is created for that email. New plans start empty, so you won’t see your existing workspaces, assignments, rubrics, or uploads. If you had a paid plan on your correct account, the new Basic plan will also lack paid features (which features are missing depends on your paid tier).

What happened

Your content is tied to the email you used when you created it.
Choosing a different Google profile at login (e.g., personal instead of school) creates a separate account on a new plan.
New accounts—whether Basic or paid—start with no content. Even if your other account was also Basic, the new Basic account will still be empty.

Fix it quickly

Sign out of EssayGrader (avatar → Sign out).
On Google’s account chooser, click Use another account and select the email you normally use for EssayGrader.
Sign back in. You should now see your workspaces, assignments, rubrics, and uploads.

Tip: If your browser keeps auto-selecting the wrong Google account, open an Incognito/Private window and sign in there so you can choose the correct profile.

Not sure which email is the right one?

In the (empty) account, open Account Settings to see which email you’re currently signed in with.
Search your inboxes for EssayGrader receipts or welcome emails—the recipient address is the account that has your content.
If your school gives you multiple Google identities (e.g., name@school.org and name@students.school.org), try each.

Can you merge or move content between accounts?

We can’t automatically merge two separate accounts. If you accidentally created a second account, contact support. We’ll verify ownership and advise on the safest path to restore access or transfer ownership where possible.

Prevent this next time

After logging in, quickly check Account Settings → Email to confirm you’re on the right account.
Use a dedicated browser profile for your school/work Google account.
When clicking Continue with Google, make sure the correct Google email is selected before proceeding.

FAQ

Did EssayGrader delete my data?

No. Your data is still attached to your original account. Switching back to the correct Google email restores access.

Will I be charged twice?

No. Creating a new Basic account does not start a new paid subscription. Your existing subscription remains on the original email.

Updated on: 09/19/2025

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